REFUND & CANCELLATION

1. Subscription Services (SaaS)

• ●Cancellation: You may cancel your monthly or annual subscription to any "Magics" module (e.g., Essential CRM, TaskMagics) at any time via your account dashboard.
• ●Effect of Cancellation: Your access will continue until the end of the current billing cycle.
• ●Renewal Notification: We will send a notification email 7 days before your subscription is scheduled to auto-renew.
• ●Refunds: We generally do not offer refunds for partial months or unused portions of an annual term. This is because server resources and licenses are provisioned upfront.
• ●Exception: If you experience a "Critical Service Failure" (platform unavailability for >48 hours) caused solely by us, you may request a pro-rata refund for the downtime.
• ●Refund Processing: Approved refunds will be processed back to the original payment method within 14 business days.

2. Advisory & Consulting Services

• ●Retainers: Monthly retainers for advisory/consulting are non-refundable once the month has commenced, as resources have strictly been allocated.
• ●Project Milestones: If you cancel a fixed-cost project (e.g., M&A Advisory Setup), you will be refunded for any future milestones not yet started. Completed or in-progress milestones are non-refundable.

3. BMeX & Valuation Fees

• ●Fees paid for "Valuation Reports" or "Due Diligence Readiness" are non-refundable once the report generation process has been triggered or the data analysis has begun.

4. Dispute Process